ROMANTIC ROOM and HOTEL DECOR SETUP
FAQ INFORMATION
What areas do you service and do you travel?
Intimate Affairs currently services the Greater Seattle area and beyond. Yes, we are surely able to travel.
How do I choose my setup time when booking hotel room decor?
When choosing your setup time, please select the time that you want us to arrive NOT the time you would like your room to be complete.
How will you get into my hotel room/residence to decorate?
It is the customer's responsibility to ensure that we have access to the setup location. Appropriate methods to gain access to your setup location include adding us to the reservation (preferred), meeting us at your setup time and providing us with a key, and providing us with your lock code (if staying at an Airbnb).
How far in advance should I book?
Our books fill up quickly, so we recommend booking as early as possible. For hotel room decor, we suggest booking 2-3 weeks in advance to be sure your date is available. Booking in the same week of your event will incur an additional fee. For weddings, milestone celebrations, and other micro-events, we suggest booking no less than 60 days in advance
Who cleans up the hotel room?
We provide you with everything needed to clean up in our complimentary clean up kit. Our Ultimate package includes next day cleaning service, or you may add on next day cleaning service to any package you purchase. We strongly encourage our customers to clean up all decorations and not leave the burden of cleaning on housekeeping.
What if I need to cancel or reschedule my hotel room decor?
If a cancellation is submitted one week or more prior to your initial booking date, we are happy to transfer your deposit to another date within 90 days of the initial booking date, pending availability. If a cancellation is submitted less than one week prior to the booking date, we will not be able to reschedule your setup without an additional deposit.